DISCRIMINATION SA PHONE!

As a callcenter agent its normal talaga for us or for me na makarecieve ng mga calls from irate customers. But it really doesnt mean that it is the end of your career. hahaha! Because even there are some irate callers, most of them naman are nice and professional and some are even glad to found out that they are talking w/ agents from the Philippines. I just keep in my mind that the customers are upset because of the services and not because of me personally. Hehehe! But of all my irate callers this is the scenario that I cannot forget. I really feel discrimated...DISCRIMINATED TALAGA!!???hehehehe!

ME: (Enthusiastic as I can) Thank you for calling ( ____ ) This is Venz, How may I help you today?!!

CALLER:   (An old woman) Oh thank God! Finally I reached you...I just hung up the phone twice w/ the two agents from the Philippines! You know what? I really dont want to speak w/ agents from the philippines because they cannot understand me and I am having a hard time understanding their accent!

ME: (Flattered kasi di nahalata ang pinoy accent ko) Ooh! I see! But how may I help?

CALLER: Its been a problem since last month! but until now I am still  receiving calls from your ____ department that I need to pay my ____!  I thought that the Filipino agent I spoke last month put my loan under _____because I lost my job blah blah blah! 

ME: Im so sorry to hear that maam.  But let me check your record! May I have your acct # pls.

CALLER: (Keep on etchozing) You know what! I dont understand why American companies put their business in the Philippines. Filipino agents dont undesrtand what I am saying... I made my ____ here in the U.S but I am dealing w/ people from the other side of the world! Its ridiculous!!!WHAT ABOUT YOU? WHERE ARE YOU LOCATED?

ME: (Worried kasi call is recorded and I cannot lie na I am from the Philippines din! baka ma upset si Madamme hehehe!) Uuhhmm! Actually We are located here in the Philippines too. (Biglang) May I have your account # pls. (Para maiba ang topic)

CALLER: (Naku! Na irate nga) Oh my!!! Thats what Im saying I really dont want to speak w/ agents from the Philippines!!! You dont speak good english! 

ME: (Ngeek!)  But you understand what I am saying right!!??So let me help you w/ this. What is your acct #!

CALLER: Nope! nope! You cannot help me! I will call my attorney and file complain about _____ bank why they are putting their business the Phillippines blah blah blah!

ME: (Pinatulan na ang caller hahaha!) Maam! Maam! You may go ahead and file a complain but I can tell you, you cannot stop american company to put their business here in the Philippines! all customer service are located here in the Philippines.

CALLER: What?!! Can I get your complete name and your ID #!!!

ME: Yup this is Venz!

CALLER: Your complete name and Employee # or whatever!

ME: Im not gonna give that to you!

CALLER: Where is your supervisor!!!

ME: (Lying) Maam! you will also be speaking w/ a Filipino supervisor!

CALLER: Transfer me now!

ME: Ok pls hold! MUTE MUTE MUTE HOLD for 5 mins..(Deadma lang di tumawag ng supervisor)

ME: (Nagsinungaling) Maam there is no available supervisor at this time just call us back tommorow!

CALLER: (Lalong na irate) I said transfer me to your supervisor NOW!!!

ME: MUTE @%!&@*()*)*(_*_^&%##

At the end I transfer the call to the American supervisor!!!!!...hehehe! Pasalamat si Madam na recorded ang call or else awardin ko siya....



I AM VJ PASCUAL

Hi guys this is Vj Pascual. Not my real name and I am one of the people who does not want to talk about age. I just dont want to reveal the real me kasi you know, just incase na may mag rereklamo sa mga bloggs ko atleast mahihirapan muna silang mahanap ako. hehehe!..Anyway I love telling stories talaga noon pa. Kaya lang selected lang napapagkwentuhan ko kasi I really choose people. Sorry ha!.I can tell everything that I like and I dont like. Mapa good or bad real personal stories ko. Kaya lang sa sobrang tahimik ko eh hindi halatang makwento talaga ako... Its nice to lie sometimes pero kakaiba talaga ang magkwento ng totoo kasi you put emotions on it  nakakapagod nga lang magsalita. Thats why I realize na isusulat ko nalang so people would know my emotions w/out talking to much.       
This gonna gonna be my first time to write a blogg and share my personal stories in public. But I hope hindi ako magkaroon ng haters na mumurahin ako. Kakatakot yon. Parang artista lang na minumura sa internet!  hahaha! Anyway before anything else I just want to tell you something about myself muna...Ok lang?! Anyway, whether you like it or not isuslat ko talaga siya. hehe! I am Vj Pascual not my real name as I mention a while ago. VJ kasi its my dream to become a VJ,  one who intruduce artist and songs on TV parang DJ kung sa Radyo. hehe! ambitious but it's true. Gusto ko talaga ng work that requires a lot of talking and all about music. Infact I auditioned as a DJ in 101.1 My only radio for life at ABS-CBN kaso after they record my voice when I introduce the song of MaryJ Blidge na Family affair and reading the commercial of KNORR sinigang sa sampalok in both english and tagalog, they realize that I am not for radio Diskjock kaya they never call me after... In short CHAKA! hahaha! Hindi ko na talaga inulit promise! Mabuti nalang may CallCenter na kaya I am now working in a job that still requires a lot of talking. In english pa! Bongga pa rin. Kaya you now know how I love my job so much...hehehe! By the way kaya Pascual ang last name ko kasi I really admire Piolo Pascual. Kasi siya na ang may looks, fame and fortune and w/ good personality pa. Free ang mangarap kaya I grab his last name while his hot! hehehe!

I love beach. Samal Island in Davao is the best for me so far. But I also want to experience Boracay someday. I love to cook. Filipino food is the best for me. Kaso foreigners said that it is the worst food in the world. Huh?! I dont believed so. Sabi kasi nila pinoy food is unhealthy, maybe they are right kasi naman BABOY con BABOY talaga! fats kung fats! Whatever! Ang importante I love it. Dati I love night life pero not anymore. Kadiri na. Feeling ko kasi pang High school or College student lang yon. I dont drink and smoke din naman. One time, I had officemate ask me to go w/ her outside the office so she can smoke. She ask me if I smoke sabi ko I dont. Sabi niya try ko kasi it helps to cope stress. Whaat?! I ask her "WHY? DO I LOOK STRESS?"  She laugh out loud w/ mouth wide open. When I saw her teeth its yellowbrown w/ greenish color because of smoke! Parang decaying teeth na! yucks! I immediately say I will NEVER EVER SMOKE! she ask me why? sabi ko "basta lang" pero sa isip ko "I will never ever smoke kasi SMOKING IS DANGEROUS TO MY TEETH"  hahaha!...Ang arte arteh pa niya! hahahaha!...Sorry ha! May kaplastikan talaga ako sa mga taong umeepal. Kahit diko type ang kaepalan ng tao I am still look happy talking w/ them. Nagcocontrol lang naman ako so I cannot hurt feelings. I beleive kasi na kahit gaano ka epal ang tao eh still need to be respected. But I am absolutley real to my close friends and relatives. But w/ the people not my close or strangers, I really clam up! I just keep quiet. Some people say na may sarili akong mundo. Huh!? Walang akong sariling mundo! Hindi lang siguro kita type kasama kaya mas gusto kong mag isa nalang sa lahat ng bagay na gagawin ko. hahaha! Pero may mga friends din naman akong gustong-gusto ko talaga na tipong kahit saan man sila eh hahanapin ko para makasama at makausap. Ganito lang talaga ako. Sabi nga ni Lady Gaga "I WAS BORN THIS WAY".

Sabi naman ni Elle Wood (Reese Witherspoon)ng Legally Blond "FIRST IMPRESSION IS NOT ALWAYS CORRECT! and I believe so. heheheHe!